Terms & Conditions

1) About GoTickets

GoTickets is an online platform that helps users discover and book attraction tickets, tours, experiences, and related travel services. Product availability, pricing, inclusions, and policies may vary by destination and supplier.

2) Eligibility & Use of the Website

• You must provide accurate information when making a booking or contacting support.
• You agree not to misuse the website, attempt unauthorized access, or disrupt services.
• We may update or discontinue parts of the website at any time.

3) Bookings

When you place a booking, you agree that:

• Booking confirmations are subject to product availability and supplier acceptance.
• You are responsible for reviewing the product description, inclusions, exclusions, meeting points, and policies.
• Time slots, entry conditions, and eligibility (age, ID requirements, dress codes) may apply.

4) Pricing & Payments

• Prices are displayed on the website and may change depending on availability, dates, and supplier updates.
• Taxes, fees, or local charges (if any) are shown during checkout or described on the product page.
• Payment methods available depend on your region and our checkout configuration.

5) Cancellations, Changes & Refunds

Cancellation and change policies vary by product. Some bookings may be refundable up to a certain time, while others are non-refundable. Please review the policy shown on the product page before booking.

• If you book the wrong date/time, changes may be possible only if the product policy allows it.
• Refund timelines depend on the payment method and processor.
• No-shows or late arrivals may be treated as non-refundable (subject to supplier policy).

6) Tickets, Vouchers & Entry

• Delivery methods may include e-tickets, QR codes, or confirmation vouchers.
• You must present tickets/vouchers as required by the supplier (digital or printed, as specified).
• Entry requirements may include valid ID, age verification, or time-slot adherence.

7) Travel Disruptions & Force Majeure

Events outside our control (for example: weather, strikes, government actions, venue closures, safety restrictions) may affect availability and schedules. In such cases, the supplier’s policy may determine whether alternatives, rescheduling, or refunds are offered.

8) Intellectual Property

Website content, branding, design elements, and materials belong to GoTickets or are used with permission. You may not copy, reproduce, or distribute content without authorization.

9) Limitation of Liability

To the maximum extent permitted by law, GoTickets is not liable for indirect, incidental, or consequential damages arising from your use of the website or booked services. Supplier services are delivered by third parties who may have additional terms.

10) Privacy

Your use of the website is also subject to our Privacy Policy, which explains how we collect and use information.

11) Changes to These Terms

We may update these Terms from time to time. The “Last updated” date indicates the latest revision. Continued use of the website means you accept the updated Terms.

12) Contact

If you have questions about these Terms, contact us:

• Email: booking@gotickets.travel
• Phone: +44 800 123 4567
• Office: 4A rue Roger Toulouse, 45000 France