Privacy Policy

1) Information We Collect

We may collect the following categories of information:

• Contact details: name, email address, phone number (if provided).
• Booking details: booking reference, selected products, dates, traveler information required to fulfill the booking.
• Payment-related data: payment status and transaction references (payment processing is typically handled by third-party processors; we do not store full card details on our servers).
• Support communications: messages you send to us and our replies.
• Technical data: device information, browser type, IP address, and usage data (for security, troubleshooting, and performance).
• Cookies & similar technologies: used for functionality, preferences, analytics, and improving user experience.

2) How We Use Your Information

We use your information to:

• Provide and operate the website and booking services.
• Process bookings, confirmations, and customer support requests.
• Send service-related communications (e.g., confirmations, updates, policy notices).
• Improve website performance, usability, and content quality.
• Detect and prevent fraud, misuse, and security incidents.

3) Cookies & Analytics

We may use cookies and similar technologies to enable site functionality, remember preferences, and improve performance. You can control cookies through your browser settings.

We may use analytics tools to understand how visitors use our website (e.g., which pages are visited most). Analytics helps us improve content and user experience. These tools may collect technical usage data.

4) How We Share Information

We may share information only when necessary, such as:

• Service providers: hosting, email delivery, analytics (if enabled), and customer support tools.
• Booking suppliers/partners: to fulfill the booked service (tickets, tours, entry requirements).
• Payment processors: to process payments securely (we typically do not store full card details).
• Legal obligations: when required by law, regulation, or legal process.

5) Data Retention

We retain personal information only as long as needed for the purposes described in this policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type and purpose.

6) Security

We take reasonable measures to protect information from unauthorized access, loss, misuse, or alteration. However, no online platform can guarantee absolute security.

7) Your Rights & Choices

Depending on your location, you may have rights such as:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information (where applicable).
• Object to or restrict certain processing (where applicable).
• Withdraw consent where we rely on consent (where applicable).

To make a request, contact us using the details below. We may need to verify your identity before processing requests.

8) International Transfers

Because we operate online and support bookings across Europe and Dubai/UAE, your data may be processed in different countries. Where required, we take steps to ensure appropriate safeguards are in place.

9) Children’s Privacy

Our services are intended for general audiences and not directed to children. If you believe a child has provided personal information, contact us so we can review and take appropriate steps.

10) Changes to This Privacy Policy

We may update this policy from time to time. The “Last updated” date indicates the latest revision. Your continued use of the website means you accept the updated policy.

11) Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

• Email: booking@gotickets.travel
• Phone: +44 800 123 4567
• Office: 4A rue Roger Toulouse, 45000 France