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Frequently Asked Questions (FAQ)
Find quick answers about bookings, tickets, changes, payments, and support. GoTickets focuses on Europe + Dubai/UAE and is built to generate online bookings and scale globally.
You can book attraction tickets, events & shows, tours & sightseeing, day trips & excursions, and experiences. Our coverage focuses on Europe and Dubai/UAE, and we expand continuously.
In most cases, you can book without creating an account. If account features are enabled later, you’ll still be able to complete bookings quickly with a smooth checkout flow.
After completing your booking, you will receive a confirmation with your booking details. Depending on the product, tickets may be delivered as an e-ticket, QR code, or confirmation voucher.
This depends on the specific product. Some tickets are valid for a specific time slot, while others allow entry anytime within operating hours. Always check the product details before booking.
Cancellation and changes depend on the policy of the specific ticket or tour. Some products allow free cancellation up to a certain time, while others are non-refundable. Please review the product policy before booking.
If changes are allowed for your booking, you may be able to reschedule. If the booking is non-changeable, you may need to rebook. Contact support as soon as possible so we can guide you based on the product policy.
Available payment methods depend on your checkout configuration and region. During checkout, you’ll see the supported options clearly before confirming payment.
Yes. Our goal is to provide a secure and reliable booking experience. Payment processing follows standard secure practices, and your checkout experience is designed for clarity and trust.
You can contact us through our contact page. If your request is about a booking, include your booking details so we can assist faster.
We focus on Europe and Dubai/UAE. Our platform is built to scale, and we will continue expanding destinations and experiences over time.
Still need help? Contact us and share your booking details so we can assist faster.